Quick answers
Frequently Asked Questions
How much is shipping?
Shipping is free on every US order, and every order ships with tracking. There are no minimums and no hidden carrier fees at checkout.
How long does delivery take?
Orders are processed in 1 to 2 business days and then delivered within 6 to 8 business days after dispatch. So from click to doorstep, most orders arrive in 7 to 10 business days.
How do I track my order?
As soon as your order ships you get an email with your tracking number. You can also follow it any time on our Track Order page.
What is your return policy?
You have 40 days from delivery to return any item that is unworn, unwashed and in its original condition with tags attached. Email support@cecilsharp.com with your order number and we will send return instructions.
When will I get my refund?
Once your return arrives and is checked, your refund is issued to the original payment method within 5 to 10 business days. We will email you the moment it is processed.
Can I cancel or change my order?
Yes, within 12 hours of placing it. Email support@cecilsharp.com with your order number and we will cancel and refund in full. After 12 hours your order is usually already being prepared, but you can still use the 40 day return window once it arrives.
My order has not arrived. What now?
First check your tracking link for the latest scan. If 15 days have passed since the ship date and your order still has not arrived, contact us and we will chase the carrier and either reship or refund you. You will not be left hanging.
How do I find my size?
Every product page has a size guide with US and UK conversions in inches and centimeters, and the full tables live on our Size Guide page. Still unsure? Email your measurements to support@cecilsharp.com and we will point you to the right size.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, UnionPay, Maestro, Apple Pay, Google Pay and Klarna. All payments run through Shopify's encrypted checkout, and we never see or store your card details.
Do you ship outside the US?
Not at the moment. Cecil Sharp currently ships within the United States only. If that changes we will announce it to our newsletter first.
How do I reach a real person?
Email support@cecilsharp.com or call (843) 890-8814, Monday to Friday, 9am to 5pm EST. We reply to every email within one business day. Mail: 2524 Oscar Johnson Dr, North Charleston, SC 29405, USA.