Shipping policy

Shipping Policy

Effective date: August 19, 2026

1. Order processing

Orders are processed within 1 to 2 business days. Orders placed on weekends or US public holidays begin processing on the next business day. In busier periods, such as holiday launches, processing can occasionally take slightly longer, and we will email you if your order is significantly affected. Once your order is dispatched, you will receive a confirmation email with your tracking details.

2. Shipping methods and timeframes

Every order ships with Standard Shipping With Tracking.

Processing time: 1 to 2 business days.
Transit time: 6 to 8 business days after dispatch.
Total estimated delivery: around 7 to 10 business days from the date of purchase.

Business days exclude weekends and US public holidays. These timeframes are estimates rather than guarantees and can vary with carrier conditions, severe weather, or other circumstances outside our control. If your order runs past this window, see Section 8.

3. Shipping costs

Shipping is free on every US order with no minimum spend. The price at checkout is the final price you pay. There are no extra duties, taxes, or fees due on delivery.

4. Tracking and notifications

When your order is dispatched, we email you a shipping confirmation with your tracking number and a link to follow your parcel. Tracking can take 1 to 2 business days to show its first scan after dispatch, which is normal. If you cannot find your tracking email, check your spam folder first. If you still have no tracking within 5 business days of placing your order, contact us at support@cecilsharp.com and we will resend it.

5. Carriers

Orders are delivered by established national carriers such as USPS, UPS, or FedEx. The carrier for your order depends on your address and the services available in your area.

6. Delivery areas

We currently ship within the United States only, covering all fifty states. We deliver to residential and business addresses and to PO Boxes. We do not currently ship to international addresses, US territories, or APO/FPO military addresses.

7. Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order, as processing starts quickly. Providing an accurate, complete shipping address at checkout is the customer's responsibility. If you spot a mistake, email us within 12 hours of placing your order and we will correct the address before dispatch. Once an order has been dispatched, we cannot guarantee any change. If a parcel comes back to us because the address was incorrect or incomplete, we will contact you to either resend it to a corrected address, where a new shipping charge may apply, or refund your order. We hold returned parcels for 14 days while we wait to hear from you.

8. Delivery issues and delays

Most orders arrive within the expected timeframe. Occasionally a parcel takes longer because of severe weather, carrier disruption, or high seasonal volume. If we learn of a significant delay affecting your order, we will email you as soon as we can. If your order has not arrived within 15 days of dispatch, contact us and we will chase the carrier and either reship your order or refund you in full.

9. Lost or damaged packages

If tracking shows your order as delivered but you cannot find it, first check with others at your address, your neighbours, and your local carrier depot. If it is still missing, contact us within 7 days of the marked delivery date and we will investigate. If your order arrives damaged, email us your order number and photos and we will arrange a replacement or a full refund.