Refund policy

Refund Policy

Effective date: August 19, 2026

1. Return window

You have 40 calendar days from the day your order is delivered to request a return or exchange.

2. Condition of returns

To be eligible, items must be new and unused, unworn and unwashed, with all original tags attached and in their original packaging, together with proof of purchase. For hygiene reasons, swimwear and underwear must be tried on over your own underwear with any hygiene liner still in place, and cannot be returned once the liner has been removed or the item worn.

3. How to start a return or exchange

Email support@cecilsharp.com with your order number and the reason for your return. We reply within one business day with return instructions and the correct return address. Authorised returns go to our returns facility, so please wait for our instructions before sending anything back, as returns shipped without them may not be processed.

4. Return shipping costs

For standard returns, such as a change of mind or a sizing swap, return shipping is the customer's responsibility. We recommend a tracked, insured service so your parcel can be followed, and we suggest keeping your proof of postage. We do not provide prepaid return labels, and we do not charge restocking fees. If your order arrived faulty, damaged, or incorrect, we cover return shipping in full.

5. Refunds

Once your return reaches us and passes inspection, we email you the outcome. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take a few additional days to post the funds. Original shipping charges, where any applied, are non-refundable unless the return is due to our error.

6. Exchanges

You can exchange for a different size or color within 40 days of delivery, provided the item meets the conditions above. For the fastest route to the right size, return the original item for a refund and place a new order.

7. Faulty, damaged, or incorrect items

Email support@cecilsharp.com within 7 days of delivery with your order number and clear photos. We review it right away and arrange a replacement or a full refund, including return shipping, at no cost to you.

8. Items that cannot be returned

Items marked final sale, and any items that have been worn, washed, or altered, cannot be returned.

9. Cancellations

You can cancel your order for a full refund within 12 hours of placing it by emailing support@cecilsharp.com with your order number. After 12 hours your order is usually already being prepared and can no longer be cancelled; once it arrives, you can start a standard return under this policy instead.